Shipping policy
Q: What states do you ship to?
A: Orders for wine, spirits, or beer may be shipped only where not prohibited by law. Title of ownership for all alcoholic items transfers to buyer at time of purchase. Buyer assumes all responsibility for alcoholic shipments and is assumed to be familiar with any and all applicable laws regarding shipment of alcohol to the destination provided. We currently ship to the following states:
SHIPPING AVAILABLE TO ALL ZIP CODES (FedEx 3-5 Business Days)
DC, FL, IL, MO, NH (Items available in IL only if we can get product at our IL location.)
SHIPPING LIMITED TO CERTAIN ZIP CODES (WeShip 10-20 Business Days)
AZ, CA, CO, CT, DE, GA, IA, ID, IN, KS, KY, MA, MD, MN, NC, ND, NE, NJ, NM, NV, NY, OK, OR, PA, RI, SC, TN, TX, VA, WA, WI
Q: What happens when I select shipping to a Walgreens?
A: Orders shipping to a Walgreens will be sent to the participating Walgreens/FedEx location nearest to your shipping address, unless another preferred Walgreens address is provided by you. Upon shipment of your items, a tracking number will be emailed to you. Follow the tracking information to see when your package is available for pickup at the Walgreens. The selected Walgreens address should be provided on the tracking information. If it is not, please call us and we will be able to provide the address for you. If the package is not picked up within 5 business days from Walgreens, it will be sent back to us and the shipping charge will not be refunded to you. **Call the Walgreens location before picking up your order to verify they have the package in hand.**
WALGREENS OPTION ONLY AVAILABLE FOR THESE STATES
DC, FL, IL, MO, NH
Q: Why hasn't my order's tracking status updated?
A: Orders shipped to certain parts of the country are often passed to a local shipper in the area. There may be a delay in the time between the shipping label being created and the local shipper receiving the package. It may take a little longer than normal for tracking info to be updated.
Q: Is it safe to ship wine & spirits in hot/cold weather?
A: During extreme weather in the Summer and Winter months, we recommend delaying shipments to ensure the safety of your product(s). We do not like to ship wine if the weather is above 85 degrees or below 32 degrees. We ship spirits in the summer, but delay shipment in the winter for items under 50 proof, since the liquid can freeze. We will hold your order in our temperature controlled warehouse until weather permits. Please let us know at checkout if you require us to hold your order due to weather, otherwise we will decide what's best for the product and keep you informed about your order via email.
Q: Where is the safest place to send my order - a home or business?
A: We recommend that you ship your order to a business address, or an address where an adult will be available to sign for your shipment. Our providers will make three delivery attempts before returning the shipment to us. If the order is returned after the third attempt, the customer is responsible for the return shipping cost. Please note, we cannot ship to PO boxes, UPS Stores, FedEx Office locations, freight forwarders, or US Post Offices.
Q: My order shipping to Illinois/Missouri was canceled. I thought you shipped to Illinois/Missouri?
A: We have 2 warehouse locations: one in Missouri, one in Illinois. If the shipping address for your order is Illinois and the product is only available at our Missouri store, we cannot transfer it to the Illinois store to fulfill the order. (And vice versa for Missouri orders.) Due to state liquor laws, we cannot transfer items between our two stores. If you have an address that is in another state we can legally ship to, we can gladly fulfill the order. Our ordering system cannot decipher between MO/IL orders, therefore we go through each order individually.
Q: I don't like FedEx. Can't you just use UPS to ship my order?
A: We have an exclusive contract with FedEx. All orders must be shipped using our shipping labels and our FedEx shipping account. We cannot use a shipping label provided by a customer.
For a complete list of Frequently Asked Questions, please visit our FAQ page.