Refund policy

Q: The item I purchased arrived damaged. How do I return it?

A: Simply return the damaged product to its original shipping box (including original packaging materials), and call us at 314-865-3569 or email us within 2 business days of delivery. We will then send FedEx to inspect/collect the damaged merchandise. Once FedEx has collected the package, we will send a replacement or credit your account accordingly. If your package contained multiple items, please return only the damaged portion of your order.

Q: How long do I have to return an item?
A: If you have a problem with your order, we would like to know about it. Please inspect your package immediately upon delivery. In the instance that your package is damaged during transit, we require you to notify us via phone (314-865-3569) or email of any broken/damaged items within 2 business days of delivery. We require the sealed/unopened items to process a claim and send a new shipment to you. We will not replace any empty bottles.

Q: Do I have to pay to ship my item back to you?
A: If the item is damaged, we will send a FedEx return tag to you via email. Place the damaged item in the original packaging and send it back to us. Once we receive the item, we will send a new one to you. If the item you receive isn't damaged, but merely you changed your mind and want to return it for a refund, you will be charged a return shipping fee to send it back to us. Once we receive the item, we'll refund your card for the original item that was returned, but we'll also charge you for the return shipping fee.

Returned items must include all original packaging materials in a condition suitable for resale. All shipping charges are nonrefundable. The customer assumes responsibility for the repackaging and shipment of returned merchandise. The customer is responsible for return shipping charges.

Internet Wines.com sells items exclusively for use by the recipient of the order. These items are not intended for resale, and the sale of alcohol without a license is a crime in the United States. No alcoholic item should therefore be considered to have collectible value. We will accept returns or issue refunds for items damaged in a way that substantially impairs their use. We will always do everything we can to ensure your items arrive in the finest possible condition, but we are not responsible for any dings, dents, defects, scratches, scrapes, or marks that might be seen to diminish an item's perceived collectible value.