Questions

Frequently Asked Questions


Q: What is your cutoff time for ordering?
A: We have an official cutoff time of 9:00am CST for same day processing. Orders can take up to 2-3 business days to process and will be shipped out according to the shipping type you purchased. (Orders are processed Monday through Friday.)

Q: Why is there no order button for the product I want to purchase?
A: If there is a SOLD OUT button, then we are out of stock on that item at this time. In most cases, the product will be restocked. Email us or call us and we will let you know the status of the item in question.

Q: Do I Need to be 21 to order?
A: YES. You must be 21 or over to place an order with us. A signature will be required from an individual 21 years or older upon delivery.

Q: What size are the bottles?
A: All bottles on the site are 750ml unless otherwise noted.

Q: What if I order something that is out of stock?
A: If we expect to be out of an item for more than 3 days, we will contact you for replacement or substitution.

Q: How safe is sending my personal information and credit card number over the web?
A: It is very safe. The information you send is secured and encrypted using SSL technology. This makes it very difficult for anyone to intercept and interpret your information. It is certainly safer than giving someone your information over the phone.

Q: What do you do with my personal information?
A: We do not share/sell any personal info gathered by this site with anyone.

Q: How quickly are items shipped out?
A: Barring complications, your order will be shipped out within 2-3 business days after being processed. (This does not include weekends!)

Q: Do you accept international orders?
A: No. We do not ship internationally. In addition, we cannot accept foreign credit cards with foreign billing addresses.

Q: What States do you ship to?
A: Orders for wine, spirits, or beer may be shipped only where not prohibited by law. Title of ownership for all alcoholic items transfers to buyer at time of purchase. Buyer assumes all responsibility for alcoholic shipments, and is assumed to be familiar with any and all applicable laws regarding shipment of alcohol to the destination provided. We currently ship to AK, CA, DC, FL, ID, IL, LA, MO, NE, NH, NM, NV, WY.

Q: How often do you update your prices?
A: We update our prices daily.

Q: I ordered gift wrap, but the item was not wrapped before shipping. Why is this?
A: We sincerely apologize for the inconvenience, but unfortunately a few odd-shaped items cannot be gift wrapped.

Q: Why does the phone number listed on the web dial a place called "Randall's"?
A: "Internet Wines and Spirits" and "Randall's Wines & Spirits" are one and the same. The number you have dialed is our base of operations in St. Louis, Missouri. Randall's is a family-owned wine and spirits store, operating 4 locations in the Metro St. Louis, Missouri area. If you ever find your way to the area, be sure to drop by the store.

Q: I have a problem with my order, How do I fix it?
A: We are available Monday-Friday 10am-6pm CST via phone at 1-877-624-1982 or you can contact us via email. Please have your order number ready. (It can be found in your confirmation email. It is a 6 digit number after the IWS.)

Q: How do I find a product in my state?
A: Unfortunately we do not have any information regarding availability of products in other states.

Q: Do I pay sales tax?
A: We are only required to collect sales tax for items which are either picked up at the store or shipped to residents of Illinois, New Hampshire, or Missouri.

Q: Are these prices / items available at your St. Louis store?
A: Prices and availability reflected on our web site are in no way representative of our retail store at 1910 S. Jefferson in St. Louis, MO. For store pricing and availability, please call 314-865-0199.

Q: Can I include a gift message or special instructions with my order?
A: You can add a gift message or special instructions to your order on the checkout page.

Q: The item I purchased arrived damaged. How do I return it?
A: Simply return the damaged product to its original shipping box (including original packaging materials), and call us toll-free at 877-624-1982. If you prefer, you may also e-mail us at info@internetwines.com. We will then send FedEx to inspect / collect the damaged merchandise. Once FedEx has collected the package, we will send a replacement or credit your account accordingly. If your package contained multiple items. please return only the damaged portion of your order. 

Internet Wines.com sells items exclusively for use by the recipient of the order. These items are not intended for resale, and the sale of alcohol without a license is a crime in the United States. No alcoholic item should therefore be considered to have collectible value. We will accept returns or issue refunds for items damaged in a way that substantially impairs their use. We will always do everything we can to ensure your items arrive in the finest possible condition, but we are not responsible for any dings, dents, defects, scratches, scrapes, or marks that might be seen to diminish an item's perceived collectible value.

Q: If I purchased an item at regular price and it goes on sale shortly thereafter, can I get a refund for the price difference?
A: If the item or items you purchased are now lower in cost AND it has been no more than 7 days since your purchase date, we will give you a refund for the price difference.

Q: How long do I have to return an item?
A: You have 30 days from the date you received your package to return your item(s).

Q: Do I have to pay to ship my item back to you?
A: If the item is damaged, we will send a FedEx return tag to you via email. Place the damaged item in the original packaging and send it back to us. Once we receive the item, we will send a new one to you. If the item you receive isn't damaged, but merely you changed your mind and want to return it for a refund, you will be charged a return shipping fee to send it back to us. Once we receive the item, we'll refund your card for the original item that was returned, but we'll also charge you for the return shipping fee.

Q: Why did I get charged $15 for a FedEx Address Correction?
A: FedEx makes every attempt to deliver your package to the address you've given us on your order. However, in some cases, these addresses are undeliverable due to an invalid zip code, missing suite number, etc. In order to deliver these undeliverable packages, FedEx will determine the correct address, complete delivery, then notify us that they had to take extra steps to deliver the package. You will receive notification from us stating that we are charging you for this FedEx Address Correction fee.

Q: Do you sell bottles that are in perfect condition for my collection?
A: We sell items for consumption, not collections. Labels may be slightly scuffed, and original packaging may not be included. Internet Wines.com sells items exclusively for use by the recipient of the order. These items are not intended for resale, and the sale of alcohol without a license is a crime in the United States. No alcoholic item should therefore be considered to have collectible value. We will always do everything we can to ensure your items arrive in the finest possible condition, but we are not responsible for any dings, dents, defects, scratches, scrapes, or marks that might be seen to diminish an item's perceived collectible value.

Q: What does SHIP PARTIAL mean exactly?
A: At checkout, if you select ship partial, we will ship whichever items in your order that are currently in stock at our warehouse. We will adjust your order total and shipping cost to get the items out quickly. We will not, however, ship the other items that were left off the order. You will have to re-order those items in a completely new order.

Q: What happens when I select shipping to a Walgreens?
A: Orders shipping to a Walgreens will be sent to the location nearest to your shipping address, unless another preferred Walgreens address is provided by you. Upon shipment of your items, a tracking number will be emailed to you. Follow the tracking information to see when your package is available for pickup at the Walgreens. The selected Walgreens address should be provided on the tracking information. If not, please call us and we will be able to provide the address for you. If the package is not picked up within 5 days from Walgreens, it will be sent back to us and the shipping charge will not be refunded to you.

Q: What types of payment do you accept?
A: We only accept Visa, Mastercard, American Express & Discover cards.

Q: What happens if I'm not available to sign for the package?
A: FedEx will attempt delivery three times. If you are not home, the business is closed, or someone over 21 is not available to sign, the package will be sent back to us. You can choose to have the package resent, but we will need to charge shipping once again. If you want a refund, we will only be able to refund the cost of the product, not the shipping.