Frequently Asked Questions
- What is your cutoff time for same day shipping?
- Why is there no order button for the product I want to purchase?
- Do I need to be 21 to order?
- What size are the bottles?
- What if I order something that is out of stock?
- How safe is sending my personal information and credit card number over the web?
- What do you do with my personal information?
- How quickly are items shipped?
- Do you accept international orders?
- What states do you ship to?
- Do I pay sales tax?
- Are these prices / items available at your St. Louis store?
- Can I include a gift message with my order?
- How often do you update your prices?
- I ordered gift wrap, but the item was not wrapped before shipping. Why is this?
- Why does the phone number listed on the web dial someplace called "Randall's"?
- I have a problem with my order, How can I fix it?.
- How do I find a product in my state?
- How do I get a coupon code?
- FedEx had problems delivering my package. Is there anything I can do?
- The item I purchased arrived damaged. How do I return it?
- If I purchased an item at regular price and it goes on sale shortly thereafter, can I get a refund for the price difference?
- How long do I have to return an item?
- Do I have to pay to ship my item back to you?
- Why did I get charged $15 for a FedEx Address Correction?
- Do you sell bottles that are in perfect condition for my collection?
- What does SHIP PARTIAL mean exactly?
- What happens when I select shipping to a Walgreens?
Q: What is your cutoff time for same day shipping?
A: We have an official cutoff time of 8:00 am Central time for same day processing. (Orders are processed Monday through Friday.) Unofficially we keep processing orders until the FedEx truck arrives. We do everything we can to get orders out as fast as we can.
Q: Why is there no order button for the product I want to purchase?
A: If there is no "Order" button, then we were out of stock at the last update. In most cases, the product will be restocked. Email us or call us and we will let you know the status of the item in question.
Q: How safe is sending my personal information and credit card number over the web?
A: It is very safe. The information you send is secured and encrypted using SSL technology. This makes it very difficult for anyone to intercept and interpret your information. It is certainly safer than giving someone your information over the phone.
Q: How quickly are items shipped?
A: Whenever possible, we ship items same-day. The cut-off time for same-day shipping is 8:00am CST. Barring complications, your order will be shipped within two business days. Please call if you require special handling. Over 95% of our orders are processed the same day.
Q: What States do you ship to?
A: Orders for wine, spirits, or beer may be shipped only where not prohibited by law. Title of ownership for all alcoholic items transfers to buyer at time of purchase. Buyer assumes all responsibility for alcoholic shipments, and is assumed to be familiar with any and all applicable laws regarding shipment of alcohol to the destination provided. We currently ship to AK, AZ, CA, CO, CT, DC, DE, FL, ID, IL, IN, MA, MN, MO, NC, NE, NH, NJ, NM, OH, SC, WA, WI, WY.
Q: Why does the phone number listed on the web dial a place called "Randall's"?
A: "Internet Wines and Spirits" and "Randall's Wines & Spirits" are one and the same. The number you have dialed is our base of operations in St. Louis, Missouri. Randall's is a family-owned wine and spirits store, operating 4 locations in the Metro St. Louis, Missouri area. If you ever find your way to the area, be sure to drop by the store.
Q: I have a problem with my order, How do I fix it?
A: Depending on the time of day, You can contact us either by phone or email. Please have your order number ready. (It can be found in your confirmation email.)
Q: Are these prices / items available at your St. Louis store?
A: Prices and availability reflected on our web site are in no way representative of our retail store at 1910 S. Jefferson in St. Louis, MO. For store pricing and availability, please call 314-865-0199.
Q:How do I get a coupon code?
A: We periodically have special offers for customers on our mailing list. If you have placed an order with us in the past (and did not choose the "unsubscribe" option) you will receive these offers automatically. If you have not placed an order with us, you can sign up for our mailer by clicking the MAIL LIST link on the menu to your left. If you have unsubscribed from our list, you will not be able to receive any future offers at the unsubscribed address.
Q: Can I include a gift message with my order?
A: You can add a gift message to your order from the shipping information screen. For an additional charge, you may choose to have your package gift-wrapped. Either way, your gift message will be included free of charge.
Q: The item I purchased arrived damaged. How do I return it?
A: Simply return the damaged product to its original shipping box (including original packaging materials), and call us toll-free at 877-624-1982. If you prefer, you may also e-mail us at firstname.lastname@example.org. We will then send FedEx to inspect / collect the damaged merchandise. Once FedEx has collected the package, we will send a replacement or credit your account accordingly. If your package contained multiple items. please return only the damaged portion of your order.
Q: If I purchased an item at regular price and it goes on sale shortly thereafter, can I get a refund for the price difference?
A: If the item or items you purchased are now lower in cost AND it has been no more than 7 days since your purchase date, we will give you a refund for the price difference.
Q: Do I have to pay to ship my item back to you?
A: If the item is damaged, we will send a FedEx return tag to you via email. Place the damaged item in the original packaging and send it back to us. Once we receive the item, we will send a new one to you. If the item you receive isn't damaged, but merely you changed your mind and want to return it for a refund, you will be charged a return shipping fee to send it back to us. Once we receive the item, we'll refund your card for the original item that was returned, but we'll also charge you for the return shipping fee.
Q: Why did I get charged $15 for a FedEx Address Correction?
A: FedEx makes every attempt to deliver your package to the address you've given us on your order. However, in some cases, these addresses are undeliverable due to an invalid zip code, missing suite number, etc. In order to deliver these undeliverable packages, FedEx will determine the correct address, complete delivery, then notify us that they had to take extra steps to deliver the package. You will receive notification from us stating that we are charging you for this FedEx Address Correction fee.
Q: What does SHIP PARTIAL mean exactly?
A: At checkout, if you select ship partial, we will ship whichever items in your order that are currently in stock at our warehouse. We will adjust your order total and shipping cost to get the items out quickly. We will not, however, ship the other items that were left off the order. You will have to re-order those items in a completely new order.
Q: What happens when I select shipping to a Walgreens?
A: Orders shipping to a Walgreens will be sent to the location nearest to your billing address, unless another preferred Walgreens address is provided by you. Upon shipment of your items, a tracking number will be emailed to you. Follow the tracking information to see when your package is available for pickup at the Walgreens. The selected Walgreens address should be provided on the tracking information. If not, please call us and we will be able to provide the address for you. If the package is not picked up within 5 days from Walgreens, it will be sent back to us and the shipping charge will not be refunded to you.